Effective Date: 11/12/2024

At Rossi Mechanical, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with our business.

1. Information We Collect

We may collect personal information from you when you:

  • Fill out a contact or enquiry form on our website.
  • Call or email us for enquiries, bookings, or support.
  • Interact with us on social media or through other communication channels.

The information we may collect includes:

  • Personal details: Name, email address, phone number, and any other details you provide.
  • Technical details: IP address, browser type, and website usage data (via cookies).

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide services you’ve requested.
  • Book and manage appointments or service requests.
  • Send updates, offers, or other communication related to our services (only if you opt-in).
  • Improve our website and customer experience through analytics.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: With trusted partners who assist in delivering our services (e.g., hosting or marketing).
  • Legal Compliance: If required to comply with legal obligations or protect our rights.

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no online system is entirely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyse site traffic. By using our website, you consent to our use of cookies. You can disable cookies in your browser settings, but this may affect your browsing experience.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your information if it is inaccurate or incomplete.
  • Opt-out of marketing communications by contacting us.
  • Request the deletion of your data, subject to legal or contractual obligations.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Email: info@rossimechanical.com.au
Phone: (08) 6290 6442

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Thank you for trusting Rossi Mechanical. Your privacy matters to us.